Frequently Asked Questions for Bath Planet SW VA
Welcome to the Bath Planet SW Virginia FAQs page! Here, you will find answers to some of the most common questions about our services, products, and processes. We are committed to providing exceptional bathroom remodeling solutions tailored to your needs. If you have additional questions or need more information, please don’t hesitate to contact us at (434) 595-3627 or visit our showroom at Roanoke’s VALLEY VIEW MALL.
For quick access to detailed answers, explore our comprehensive FAQ section below. Whether you’re curious about our installation process, product advantages, or how to schedule a consultation, we have you covered!
Our customers love us!
Experience the exceptional satisfaction our customers feel for Bath Planet SW Virginia’s superior services!
steve williamson
21:23 19 Feb 25
Kevin did a great job on our bathroom. Very neat and kept everything cleaned up the whole time. We are excited to have a new bath. Thanks
Vanessa Sheffey
23:08 08 Feb 25
We love our new showers. Jason did an excellent job. He was professional, kind and helpful. The job was exactly what we wanted.
John Yearick
01:58 07 Feb 25
Installation was efficient and professional. Our installer, Kevin, was polite and personable. It was a 2 1/2 day tear out and install, and Kevin cleaned up before leaving each day.
Charles Obenchain
21:09 06 Dec 24
Amazing job, really enjoying the shower. Much safer that the tub shower.Thanks again. Merry Christmas!!
Teresa Anders
19:17 16 Sep 24
I would recommend Bath Planet. We had a very dated shower and now it is a show place. The installers were phenomenal. Give them a call.
Bonnie West
17:46 10 Sep 24
We purchased a new walk-in shower and toilet from Bath Planet. Kevin, our installer, did a great job! He replaced our bath tub and old toilet with the new shower and toilet. It was very labor intensive. He completed the job in two days. He took care to cover and protect our floors and left our house clean. We highly recommend Bath Planet and Kevin.
Kenneth McCauley
23:37 09 Sep 24
All work was completed in full and according to the quote for the job. The contractor (Glen) texted each day to let us know what time he would be here. He included us in decisions about minor details. We are very satisfied with the work that was performed.
william coles
16:09 09 Sep 24
Work was very well done, price was reasonable and on time.
Monte Clinebell
21:02 06 Sep 24
All of the people that I came into contact with were superb. I wish I could have done a complete remodel, but it was not possible. I only have the highest praise for Bath Planet.
June Holden
20:07 06 Sep 24
Josh and Jason were so efficient and courteous and incredibly hard working! Dedicated to customer satisfaction! We are super satisfied with our new bathroom! We highly Bath Planet for quality products and superior service.
Barbara Owen
17:49 03 Sep 24
The installation was flawless. The installer was professional, courteous, and above all, he was GREAT! Throughout the installation he made sure that I saw and understood each step.
Vickie Adkins
14:15 31 Aug 24
I Wanted To Thank Jason's, He Was Awesome! Very Friendly And Also Answered My Questions. I Would Recommend Jason's Everytime!!
Francis Miller
15:10 28 Aug 24
We were very pleased with the quality of work that was done. The attention to detail was top of the line. We give the experience a 5 star rating.
c barbour
19:03 19 Aug 24
PRISCILLA WAS EASY TO WORK WITH AND KNEW HER PRODUCT CAME AS PROMISED AND THE SHOWER WAS INSTALLED BY JOSH EARLIER THAN EXPECTED WHICH WE ALL KNOW IS HIGHLY UNLIKELY IN THE REMODELING BUSINESS. THE SHOWER IS PERFECTLY INSTALLED AND WE ENJOY IT DAILY.
Karen Spears
20:47 18 Aug 24
Had a great experience with Bath Planet of SW Virginia. I would definitely recommend!!
TroyScott Farrar
19:25 15 Aug 24
Excellent work from start to finish. Priscilla presented various options, and we moved forward with a contract. Despite their busy schedule, Josh efficiently handled the installation, confirming the placement of grab bars and addressing any questions throughout the process. We also had them replace the toilets, and I’m thrilled with the fresh new look. Check out our before and after photos. I highly recommend their services. Thank you to you all.
Zach Cook
00:38 08 Aug 24
Absolutely in love with both of our brand new shower installs. We moved into an older home that needed some renovation work in the bathrooms. Both showers completely got redone. Our installer, Glen, did a phenomenal job. He is meticulous, crafty, and timely. From start to finish, this was an outstanding job by Bath Planet.
Donnie Gusler
23:53 26 Jul 24
Awesome Job! Looks Great! Everyone I had to have any dealings with on this bathroom job was Super nice. I would recommend Bath Planet of SW Virginia to anybody.
Louise Nelson
21:57 01 Jul 24
We could not be happier with our shower remodel! Angel at the office and Martin and son on the job were terrific! Professional, patient and very responsive to any concerns or questions we had!
Chuck Robb
22:53 29 Jun 24
Great initial visit with salesperson. Performed work when scheduled. Clean & orderly. Would recommend.
Robert Hankins
12:54 23 Jun 24
The man that did my bathroom was a professional and you could tell He did a real good job and didn't take long
Charlotte Gilley
13:29 17 Jun 24
Bath Planet did an amazing job of converting our bathroom from a tub to a walk-in shower. Kevin, the contractor, was above and beyond one of the nicest people to deal with. He let us know every day what was going to be done. The products and services were exceptional. If you have someone with special needs, please don't hesitate to talk to these people. They made our process seamless. My bathroom is beautiful! We love showing it off. Thank you again for such a professional job and an unbelievable outcome. We could not be more pleased.
Randy Wood
16:35 07 Jun 24
The installers were very professional and the craftsmanship was excellent, could not ask for any more quality. I will certainly recommend Bath Planet to every one. Thank you again for our new bathrooms, we are really going to enjoy them.
Billy Rice
16:10 28 May 24
Bath Planet did a great job for us and my wife loves her new shower! I highly recommend them.
Heather Culpepper
17:22 23 May 24
Love the ease of the remodel. Each bathroom only took 2 days as they stated. Love the finished version. Would definitely recommend.
Breck Elder
14:13 21 May 24
We had a 50 year old bathroom with leaks and moisture in the surround tile work. We remodeled the rest of the bathroom, but did not want to tackle the tub and surround. After several months of talking to various companies, subcontractors and handymen, we found BathPlanet on line. Thirty minutes into the meeting with Travis Valkenburg, the Design Consultant, we knew they were the people for the Job. Travis was professional, he knew his business. He presented products and options genuinely and honestly. We thought we knew what we wanted, but changed our mind several times as Travis made us aware of other things to consider. Thing we had never realized or thought about. Adding to the success of the installation was definitely the up front discussion and planning with Travis. The finished product was high quality, everything we wanted or needed, and far exceeded our expectations.The gentlemen who performed the work could not have been more courteous, conscientious, or skilled. Each day they covered all the floors and protected the home. They left everything cleaner than when they arrived. I was comfortable with them in my home. Most impressive to me was the work ethic and the genuine pride these gentlemen displayed in their workmanship. They were as happy and proud as we were when they presented us with the finished product. In two days they turned a mess into a work of art.We might have found someone to do this bathroom cheaper, but you get what you pay for. We got a great deal!I highly recommend BathPlanet
Freda Broderson
19:18 19 May 24
The turn around time was so fast. The installer was so nice and professional. We have been waiting a long time to have our shower done, it was worth the wait. Bath Planet is the best. Love my shower. Only Bath Planet!
Andrew Pressing
16:27 02 May 24
great walk-in shower that replaced old bathtub. work was done in a couple days
Peggy Campbell
17:38 26 Apr 24
We had Bath Planet remodel our bathroom and they did an excellent job. I love it. Travis was great helping us pick out everything and giving us a quote. Glen did the remodeling and he did an excellent job. It looks great. Wonderful company and great people.
Maryanne Schuessler
14:16 22 Apr 24
Best by far!At the initial showroom visit, the salesperson Jeff asked what I was looking for, what I wanted (instead of pushing what they had) He was very knowledgeable and wanted to be sure I understood all the options (and there are many! This is not one-size-fits-all.) The person who came to measure the bathroom space and set all the contract specs (Travis) spent time to ensure I would be happy with the work. Finally Jason the installer arrived as scheduled each day, was friendly & professional, had a great sense of humor, worked carefully to protect the floors. The finished project is perfect in appearance and performance: no notes, no punch list.BATH PLANET is the company you WANT in your home.
Mike West
22:12 18 Apr 24
Priscilla met with us today to discuss a shower replacement. She was very personable, informative, and was not pushy. She gave us recommendations and thoroughly explained the removal of the old shower and the installation of the new one. We agreed on a price of the choice we made and also purchased a new toilet.We are looking forward to our new shower!
Susan Hooper
20:52 01 Apr 24
We had a smooth, problem free experience with Bath Planet installing a new walk in shower. Professional, clean and quick!! Would highly recommend them to everyone!Bedford, VA.
Clinton Charlton
17:01 27 Mar 24
The installment took about a day and a half but this may be one of the best investments I've ever made. . They set one installer, and he was polite.Meat and very efficient.
Gregory Turner
19:55 21 Mar 24
Great Craftsmanship!!! Love our new bathroom. From discussing the project to having it installed. There were some mishaps as changes needed to be made but they were minor and the changes were exactly what were needed. It was simply worth the wait. Would highly recommended BathPlanet!!!!
Wayne White
16:55 06 Mar 24
Excellent work, started on time , cleaned up after work finished and he was extremely polite. Very satisfied with bath planet
Liling Huang
11:28 24 Feb 24
Installer Martin Aguilar was very professional and did a good job, but the salesmen Travis Valkenburg was over the top with a timeline for when install would be done in 3 months, and it took 6 months. We were also promised we could call anytime with questions, but we had a very difficult time getting someone to call us back. Just did not seem flexible, and no place has 5 stars that's not realistic.
Pam Moore
20:11 16 Feb 24
The work was fast and I just Love the seat. I waited for it but it was totally worth it. Thanks Bathplanet for a beautiful walk in shower
Wayne Fernandez
18:31 10 Dec 23
The installer did a good job the shower looks beautiful
Nanci Kalanta
14:02 01 Nov 23
We can highly recommend Bath Planet of SW Virginia. The professionalism of everyone we dealt with including our installer, Glen, was amazing. I've never had contractors that were so neat before. He cleaned up, including shaking out the drop cloths, and stored all his tools in the space left by the tub after the first day.Glen took out the tub surround, went down to the studs and replaced all the sheetrock. What could have been a huge mess, was well contained.To be completely honest, I wasn't sure if going with a franchise was the right way to go. I didn't want any high pressure sales - just an idea of what the job would entail. Travis was upfront and honest about what it would entail, the cost and when it would be installed. He never pressured us, it was like dealing with a friend and not a salesman. We were so impressed that we signed the contract.Our new shower is amazing, we are so pleased with the work and it's kitty approved 🙂
Alain D
21:44 16 Sep 23
Thank you so much for this beautiful new shower and sinks. It is just beautiful. Glen is a great craftsman with an attention to detail. We are very happy with the results.
Robert Rider
20:40 01 Sep 23
Typically, I rarely post product/service reviews. However, I have to share this one. If your are considering a bathroom remodel you absolutely MUST call this company ! They are professional, responsive and install an exceptionally high quality product - at a reasonable price. Our meeting with Travis was informative and without the “high pressure” sales pitch. We got information from other companies that was not even in the same league with Bath Planet ! If you want a great result from a professional company, then this is the right choice. You won’t regret it !
Ronnie Carter
13:40 31 Aug 23
Work done professionally. Quality of material is excellent.
Eric Frederick
16:55 30 Aug 23
Remodeled two bathrooms with this company. Had them install high end biddet toilet and a Moen U shower system. Complete remodels from the floor on up. Did a great job. Installers were great to work with and Pricilla was easy to talk with and design the project
Mark Crawford
19:16 21 Aug 23
Had two 70s style bathrooms in a house we purchased upgraded. Josh did an excellent job installing everything and even came back in a week to change out a diverter that wasn't working right due to the water pressure. He explained why the water ran from both the faucet and shower head and left suggestions on what to do in the event the situation occurs again. He answered all questions during the initial installation, gave us recommendations and is very thorough in his work. I definitely recommend this company if you're looking to upgrade or renovate a bath.
Annette Shaner
14:35 21 Aug 23
My parents needed their shower remodeled due to age/leaking. They also decided to have a bathtub liner installed in another bathroom. Prior to installation (a few days before) my father received a text from Bath Planet, they would rather replace the entire bathtub instead of installing a new liner (for the same price).The gentleman that renovated the bathrooms did a great job. The issues arose after. The shower door was warped (seemed like a factory defect). It was not leaking but not closing correctly.As for the new bathtub, the clearance on both sides had changed. My parents are in their late 70's early 80's and could not lift themselves out of it. I talked to Bath Planet and purchased a handrail/other accessories. They did install them for an additional fee.Unfortunately, my parents still cannot use it. I contacted our sales person with the pictures of the tub issue and mentioned the shower door. She said they would put in a work order. That was more than a month ago. Other communication since goes unanswered.It seems strange to complain when you get a new tub for the price of the liner. It's beautiful but they cannot use it. Since the initial contract did not include a new bathtub, these issues were never addressed. I doubt Bath Planet knew it would be an issue.As for the shower door, I don't know why that can't be replace/fix. There is no communication so here we are. They mention lifetime warranty on everything but that is not my experience.*****Update. The company did contact my parents and installed a new grab bar and fix the door. So revising to a 4.
Christine Shupe
13:59 20 Aug 23
We love our new shower,Ron hasn't gotten to use it yet,cause he still restricted but he's looking forward to using it. The guys was friendly and very professional. I'm so glad we chose Bath Planet to do the job for us. I would recommend them to everyone .
Neal Witcher
13:33 20 Aug 23
We could not be more thrilled with our new walk-in shower and floor. And once we added new paint to our walls ... it was the new updated, easier to use bathroom we have wanted for several years.We would not hesitate using Bath Planet again for any future work we needed done.
Jewelle Hicks
00:55 04 Aug 23
I had a great experience with Martin at Bath Planet. They converted my old tub/shower into a walk-in shower in about two days. Excellent, professional, efficient staff.
Clarence Stanley
10:04 28 Jul 23
We had 2 showers updated and they did a great job. It is a complete new and much better looking shower. I highly recommend them.
Jeannette Horta
12:34 21 Jul 23
Everything about this company is exceptional. I would strongly recommend that anyone thinking about having their bathroom remodeled use Bath Planet of SW Virginia.
Elizabeth Burdsall
13:05 16 Jul 23
Kevin was our installer and he did a fantastic job of keeping the dust down, laid down floor runners from door to work area, and was very nice. The shower came out fantastic! I’m thinking of hiring them again for our basement bathroom project.
Becky Harris
13:19 25 May 23
nice work. i do have an opportunity for consideration. i would like to suggest that the silicone caulk used at the seam between the wall panels and the walls be paintable. after the work was done the installer advised that wall paint would not stick to the caulk. we would need to cover the silicone caulk with a paintable caulk. if paintable silicone caulk is available, i would suggest you change to that type where the wall panels meet the sheetrock walls.
Bobbie Johnson
20:09 18 May 23
Glenn and Josh did a fantastic job! They redesigned my basement bathroom and put in flooring, a new hot water heater and a free standing tub! They did a great job repairing the drywall to prep for painting (damage not done by them). They then replaced the upstairs tub with a walk-in tub. They were meticulous and treated my home with great care. Thank you so much for a fabulous job! Would highly recommend. Wish they did more rooms than just bathrooms. 😎
Ruth Horstemeyer
01:02 07 May 23
Martin and Carlos did a great job removing our old tub/shower combo and installing our beautiful walk-in shower. They were very professional from demolition to cleanup. We absolutely love our new shower! Thank you BathPlanet!
Nena S
00:26 12 Apr 23
Had my shower completed over 2 weeks ago. I am very pleased with the installation and the service I received. Josh was very knowledgeable. Very pleased with his work. I would definitely recommend .
Michael Sweet
20:30 24 Mar 23
Bath Planet of SW Virginia was great. The installer showed up on time and was completely finished tearing out our old bathtub and installing the new walk-in shower in just under two days. He kept us up to date on the progress, cleaned everything up and was a complete professional. When we had questions, he had the answers. The office staff was super to work with, answering phone calls and texts in a very timely manner. We love our new shower and are extremely pleased with the quality of materials, workmanship and the overall appearance. Great job!
Catherine Medovich
21:07 25 Feb 23
Travis was my salesman and what he promised they deliveredMartin was my installer and took him three (3) days to complete in it’s entirety and did a fabulous jobCouldn’t be more happy
Bob Brandenburger
21:27 15 Feb 23
First class start to finish! After investigating several contractors we couldn’t be more pleased with Bath Planet, from meeting with the design rep (Travis), communication (Angel), to the superb workmanship of Glenn and Josh! We had a complete bathroom renovation - removed large garden tub, small shower, and old vanity. Then installed a larger shower which required building a wall, installed a new vanity, rerouted plumbing, put down luxury vinyl tile (VLT) throughout, repaired drywall, etc. - all in the promised 5 days at a very reasonable cost. A very professional class act.
Lolly Baker
02:11 10 Feb 23
It was worth the wait! From the moment I called Bath Planet I knew I had called the right place. Angel was so polite and professional over the phone and said Pricilla would meet me at my home for a consultation. Pricilla was amazing! She knows her stuff and came ready to show me samples and offer solutions. She set my expectations by letting me know it would be a few months before they could do my remodel since demand was so high. I did have to wait a few months but I was elated when I got the call that my installer could start the project. Josh Roncaglione was my installer and I cannot say enough great things about him! He has such great work ethic and attention to detail. I LOVE the new shower and I LOVE Bath Planet! I recommend you call now and get your project started!
Kent Bauman
14:26 20 Jan 23
We couldn't be happier with our new shower! The gentlemen who installed it were efficient, professional, and tidy.
LaTonya Fowlkes
15:29 17 Jan 23
Found Bath Planet through a Google search. My parents needed to have their bathtub redone to accommodate them as they age in place. The replacement was quick and the quality great.
Darlene Noffsinger
20:31 12 Jan 23
I loved the fact that I could choose all my shower tile, floor tile and fixtures in my own home without running all over town.
David Harris
13:43 05 Dec 22
Bath Planet did an amazing job, they were in and out in 2 and a half days and quickly responded to any questions we had! They were very professional and showed up when they said they would be there! 10/10 recommend their services!
Brian Frey
19:07 24 Oct 22
We’ve used them twice now. They do a great job. They communicate and are very professional. Highly recommend
Deborah Langdon
12:09 21 Oct 22
I highly recommend Bath Planet of SW Virginia.Randy was flexible with scheduling when I encountered a few delays with getting the accessories from another source. He kept the lines of communication open.Kevin did a fabulous job! He was professional and personable, which made having him around for a few days a pleasure. I really appreciated the cleanup. You would have never known that a remodel had even happened.
Ranny Reyns
15:26 05 Oct 22
The planning phase was easy and thorough. The install was courteously and professionally done. There was one discrepancy in what was ordered and what was installed but it was easily resolved to our satisfaction. Overall, we were very pleased with the product, installation, and price.
Judy Bazzle
19:02 01 Oct 22
I want to express my extreme gratitude to Bath Planet and Randy Dinwiddie, for the fantastic job that they did on my bathroom renovation. We had them to remove the shower unit and transform the space into a closet and also remove the jacuzzi tub and make a gigantic walk-in shower with a beautiful barn door. I guess what impressed me the most was that the wrong doors arrived after waiting 8 weeks for them and I told them thatI would agree for them to go ahead and put the standard shower doors up instead of the barndoor that I really wanted. Randy called after the job was complete and wanted to know if I was satisfied and I told him that I was disappointed because I had visualized the barndoor. He told me that he wanted his customers to be satisfied and he would have someone come out the next week to remeasure for the barndoor and he would make sure that I got the barndoor on my walk-in shower. This really impresses me that he went that extra mile to make sure that his customers are pleased and happy with the work they have done.
Fred Corbett
20:52 12 Jul 22
Looks like we now have a new guest bathroom! The old bathtub was new (but not what we wanted) when we built our home in 1989. Because we were trying to save money on the construction, we found the old "Blue" tub from a contractor supply house. We got it cheap because no one apparently wanted it. Because the users of old blue (our kids) grew up and moved out, we wanted to get rid of old blue. Wow! You can see from the pictures how great it looks. The technician who came out to remove Old Blue and installed the new shower, was absolutely a top notch craftsman. He did all of the work himself and it only took a little more than a day and a half. He cleaned up, hauled away, and checked for any leaks. Thanks, Bath Planet!!
Robert Garby
13:32 24 Jun 22
We searched for the best bathtub replacement company and Bath Planet fit all the criteria we were looking for. They are very professional all the way from the initial conversation through the last visit with the installer. Highly recommend Kevin to do the installation...very meticulous and courteous. Thanks Bath Planet for making my wife happy!
Henry Casparius
02:03 25 May 22
Bath Planet did a fantastic job of refinishing my shower. Job was performed sooner than expected and I am completely (over) satified with the result. Very professional organization and am glad I asked to perform this service.
Leanne Blake
19:28 20 May 22
Great service for good people
Mary Coleman
00:39 09 May 22
I had a shower replacement/installation and I amvery pleased with professional service and quality of work
K Sowers
15:25 04 May 22
New bathtub installation was completed on 4/20/22 and we couldn't be more pleased. Josh was very professional and timely. He reviewed the installation and kept us updated on the progress along the way. The job was completed in 2 days and turned out even better than expected.
Brenda Thornhill
07:11 07 Apr 22
He was very professional and nice made sure you knew everything he was doing. When got ready to leave he would always let me know when he would be back. He also took my old vanity down and put the new one in he always clean up. So Thank You All For The Great Work In Remodeling My Bathroom Love It.
Jim Moss
17:30 02 Feb 22
Remove jetted tub and installed a walk-in shower.It was a long wait to et them here do to the pandemic but it finally happened. We are happy with the worker and workmanship.It was a pleasant experience.Jim Moss
william martin
18:13 12 Jan 22
We received A+ service from beginning to the end of our new bathroom installation! The installer was amazing! He was thorough, neat, flexible and explained everything along the way. Bath Planet called after installation to make sure everything was up to our expectations.
Heidi Whatley
23:01 15 Dec 21
Bath Planet of SW Virginia rocks! The work that was completed on our bathrooms was top notch, on time and done by great workers! Never once had to wonder where they were or when they were going to show up! Would use them again!
Brian Leighton
18:42 03 Dec 21
Third time using Bath Planet for bathroom remodels. Excellent customer service snd quality work every time
Freda Carper Smith
14:50 30 Nov 21
Bath Planet is awesome. The work they do is great. Kevin knows how to get the job done quickly and professionally. Ever member of the team is ready to help. They have completed 2 bathrooms for me and I have one left. They will be doing it. Small local business you can rely on and know the job will be perfect.
Rebecca Whitehill
14:50 22 Nov 21
We had our bathtub removed and a new walk in shower installed. They did a wonderful job and we have really enjoyed it.
Russell Huggett
00:05 19 Jun 21
These guys are great! They did everything they said they would do &more! Communicated well. Very likable & friendly and unassuming. Responsive to changes
Braden Miles
18:24 26 Sep 19
I would recommend Randy and his crews to anyone. I have spent 28 years as a professional contractor and I impressed with the professionalism of this company. They installed a walk in shower today for my mother. Beautiful Job! I do appreciate the quality of the install. Josh, you did a great job!
Laurie Cumby
14:57 29 Jul 19
We LOVE our shower. The work was completed very professionally and all of the individuals representing the company were courteous and personable. Bath Planet was very willing to work with us as D-I-Yers.
